1. Detailed Description of Goods and/or Services
Southern Implants (PTY) LTD offers a comprehensive range of high-quality dental implant products, including implants, abutments, surgical tools, and training services, tailored for dental professionals. We provide innovative, research-driven solutions that enhance patient outcomes and optimize treatment times. For detailed product descriptions, please visit our product pages
2. Delivery Policy
Subject to availability and receipt of payment, orders will be processed immediately. You will receive a confirmation email with your order details. Delivery times will vary depending on location. Southern Implants aims to ship orders within 1-5 business days. International orders may be subject to additional shipping charges, customs, and duties.
3. Cancellation and Rebate Policy
Cancellation of orders must be made in writing to info@southernimplants.com. No refunds will be issued for damaged product returns. Southern Implants (Pty) Ltd strives to provide high-quality products and services. If a product is defective or damaged during shipping, we will offer a full refund or exchange upon receipt of the returned item. Requests for returns or exchanges must be made within 10 days of receiving the product. Please contact us at info@southernimplants.com to initiate a return or exchange. Products must be returned in their original condition, unopened, and unused.
4. Customer Privacy Policy
Southern Implants (Pty) Ltd is committed to protecting your personal information. Your data will be used solely for processing your order, improving our services, and communicating important updates. We may share your data with trusted third-party providers for payment processing, shipping, and customer service purposes. For more information, please review our full Privacy Policy.
5. Payment Options Accepted
Payment can be made via Visa or MasterCard. All payments are processed securely and in South African Rand (ZAR).
6. Card Acquiring and Security
All card payments are processed through PayGate, a secure payment gateway trusted by South African banks. PayGate uses SSL (Secure Socket Layer) encryption to protect your transaction details. For more information, please review PayGate's security policies at https://docs.paygate.co.za/.
7. Customer Details Separate from Card Details
Southern Implants ensures that all customer details are stored securely, separate from payment information. We comply with PCI DSS standards to ensure the security of your personal and financial data.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
9. Responsibility
Southern Implants (Pty) Ltd is responsible for the sale of goods and services, delivery, and customer support. However, we are not liable for any direct or indirect damages arising from the use of our products, events, or services.
Southern Implants (Pty) Ltd shall not be held liable for any damages, loss of profits, or other consequential or incidental damages arising from the use or misuse of any products purchased through our website, including any liability arising from medical device use. By using our website and purchasing our products, you agree to indemnify Southern Implants (Pty) Ltd for any claims or damages related to the use of the products.
Medical Disclaimer: The products offered on this website are intended for use by qualified dental professionals only. Southern Implants (Pty) Ltd does not provide medical advice, diagnosis, or treatment. It is essential that all products be used in accordance with the provided Instructions For Use (IFU). We strongly recommend that clinicians consult the relevant IFU before using any product, as the correct usage is critical for patient safety and treatment outcomes. The Instructions For Use can be accessed on our main website at https://southernimplants.com/ifu.
10. Country of Domicile
This website is governed by the laws of South Africa. By using our services, you agree that South African courts will have jurisdiction over any disputes arising from these terms.
11. Variation
Southern Implants (Pty) Ltd may modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated 'last revised' date. It is your responsibility to review these terms periodically.
12. Company information
This website is run by Southern Implants (Pty) Ltd a Private Company based in South Africa trading as Southern Implants (Pty) Ltd and with registration number 1992/006324/07 and Graham Alan Blackbeard as Managing Director.
13. Product availability
All products and services listed on this website are subject to availability. Southern Implants (Pty) Ltd reserves the right to modify or discontinue the availability of any product or service without prior notice. In the event that a product is unavailable after your order has been placed, you will be notified, and an alternative arrangement or refund will be provided.
14. Intellectual Property
All content on this website, including but not limited to product descriptions, images, graphics, logos, and trademarks, are the property of Southern Implants (Pty) Ltd and are protected by intellectual property laws. Unauthorized use, reproduction, or distribution of this content is prohibited. Any rights not expressly granted are reserved.